Privacy Policy
Last Updated: August 2026
Introduction
Friends of Norfolk Heritage Park (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly. We respect the privacy of everyone who visits our website and take appropriate steps to ensure that personal information is collected, used and stored securely.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with the Friends of Norfolk Heritage Park website.
This policy applies to the current website at https://norfolkheritagepark.org/
This Privacy Policy should be read alongside our Cookie Policy, which explains how cookies and similar technologies are used on our website.
Who We Are
Friends of Norfolk Heritage Park is a voluntary community organisation supporting, promoting and celebrating Norfolk Heritage Park in Sheffield. Through our activities, events, volunteering, heritage projects and community engagement, we aim to help protect and enhance the park for the benefit of the local community and future generations.
For the purposes of applicable data protection legislation, Friends of Norfolk Heritage Park is responsible for the personal information that we collect and process in connection with this website.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this policy.
Information We Collect
The amount and type of personal information we collect will depend on how you use our website and interact with us.
For example, if you contact us through an online contact form, email us or otherwise make an enquiry, we may collect information such as your name, email address, telephone number and any other information that you choose to provide as part of your enquiry.
If you choose to sign up to receive newsletters or other communications from us, we may collect your name and email address along with information about your communication preferences.
If the website allows you to register for an event, volunteer with Friends of Norfolk Heritage Park, become involved with a project, make a donation or participate in another activity, we may collect the information necessary to administer that activity.
We may also collect technical information automatically when you visit our website. This may include your IP address, browser type, device type, operating system, pages visited, the date and time of your visit and information about how you interact with the website. Much of this information is used in an aggregated or anonymised form to help us understand how the website is being used.
How We Use Your Information
We use personal information only where there is a legitimate reason for doing so. Depending on the circumstances, we may use your information to respond to enquiries, provide information you have requested, administer events or activities, manage volunteering or membership arrangements, communicate with you about Friends of Norfolk Heritage Park and provide updates about the park and our work.
We may also use information to maintain the security and functionality of the website, understand how visitors use our website and improve the content and services that we provide.
Where you have specifically asked to receive communications from us, we will use your contact information to send those communications in accordance with your preferences. You can withdraw your consent or unsubscribe from these communications at any time.
We may also process personal information where this is necessary for us to comply with a legal or regulatory obligation.
Our Lawful Basis for Processing Personal Information
Data protection law requires us to have a lawful basis for collecting and using personal information.
Depending on the circumstances, we may process your personal information because you have given us your consent, because it is necessary for us to provide a service or respond to a request you have made, because it is necessary for our legitimate interests as a community organisation, or because we are required to process the information to comply with a legal obligation.
Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before consent was withdrawn.
Email and Other Communications
If you choose to subscribe to a newsletter, mailing list or other communications from Friends of Norfolk Heritage Park, we will use the information you provide to send you relevant updates.
These communications may include information about Norfolk Heritage Park, forthcoming events, volunteering opportunities, heritage activities, community projects, fundraising and other news relating to the work of Friends of Norfolk Heritage Park.
You can unsubscribe from these communications at any time by using the unsubscribe facility included in an email or by contacting us directly.
We will not sell, rent or otherwise provide your personal information to third parties for their own marketing purposes.
Sharing Your Information
Friends of Norfolk Heritage Park does not sell personal information.
In certain circumstances, we may need to share personal information with organisations that provide services on our behalf. This may include website hosting and maintenance providers, email communication services, event or booking platforms, payment providers, analytics services or other suppliers that help us operate the website and carry out our activities.
Where another organisation processes personal information on our behalf, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled securely and only for the purposes for which it was provided.
We may also disclose personal information where we are required to do so by law, where necessary to protect the rights or safety of individuals, or where disclosure is otherwise permitted under applicable data protection legislation.
How Long We Keep Your Information
We will retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
The length of time we retain information will depend on the nature of the information and why we need it. For example, information relating to an enquiry may be retained for a reasonable period after the enquiry has been dealt with, while information relating to financial transactions or other matters may need to be retained for longer to meet legal or accounting requirements.
When personal information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information will be limited to those who need it for legitimate purposes, and we expect organisations that process information on our behalf to maintain appropriate security measures.
While we take appropriate steps to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. If you have concerns about the security of information you have provided to us, please contact us.
Cookies and Website Analytics
Our website uses cookies and may use analytics technologies to help provide functionality, improve performance and understand how visitors use the website.
Information about cookies and how you can manage your preferences is provided in our separate Cookie Policy.
Where analytics services are used, we will take reasonable steps to ensure that personal information is handled appropriately and, where possible, aggregated or anonymised.
Links to Other Websites
Our website may contain links to other websites operated by third parties. These links may include websites belonging to organisations, community groups, partners, suppliers or other sources of information that we believe may be useful to visitors.
Once you leave our website, we have no control over the privacy practices, content or security of another website. We therefore recommend that you review the privacy policy of any external website before providing personal information.
Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights in relation to your personal information.
Depending on the circumstances, you may have the right to ask us for a copy of the personal information we hold about you, request that inaccurate information is corrected, ask us to delete your personal information, request that processing is restricted, object to certain types of processing, or request that information you have provided to us is transferred to another organisation where applicable.
Where we are processing your information on the basis of consent, you also have the right to withdraw that consent at any time.
These rights are subject to certain legal conditions and exemptions. If you wish to exercise one of your rights, please contact us using the details below. We may need to ask for information to confirm your identity before dealing with your request.
Children’s Privacy
Our website provides information about Norfolk Heritage Park and its activities and is intended for a general audience.
We do not knowingly collect personal information from children unnecessarily. Where activities or events involve children or young people, any personal information collected will be handled appropriately and in accordance with applicable data protection and safeguarding requirements.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate the matter and take appropriate action.
International Transfers
Some of the organisations that provide services to us, such as website, email, analytics or other technology providers, may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our activities, the website, the services we use or applicable data protection legislation.
When we make changes, the revised policy will be published on this page and the “Last Updated” date will be amended accordingly.
We encourage visitors to review this page periodically to ensure that they remain aware of how we collect and use personal information.
Making a Complaint
If you have concerns about the way we have handled your personal information, we would encourage you to contact Friends of Norfolk Heritage Park in the first instance so that we have an opportunity to understand and address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), which is the UK’s independent regulator for data protection and information rights.
Further information about making a complaint can be found on the ICO’s website at https://ico.org.uk/.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is being handled, please contact Friends of Norfolk Heritage Park.
Email: friendsofnorfolkheritagepark@outlook.com
Postal Address:
Norfolk Heritage Park, Centre in the Park, Guildford Avenue, Sheffield S2 2PL
We will endeavour to respond to enquiries and requests as soon as reasonably possible and in accordance with the requirements of applicable data protection legislation.